Important information/Contact

Please email Sharon@rowespethotel.co.uk with any enquiries or booking requests. I am rarely in the office and replies may be in the  evening. My mobile is for emergencies or calls needing immediate responses 07738059932. Messages can be left on the landline  but I prefer emails.   Please check vaccination requirements below. Intact males are not accepted unless they do not mark excessively and will need a trial day to show they wont constantly pee on kennel walls. Overly aggressive/reactive dogs are not accepted and any behavioural concerns should be made clear and a trial day arranged.  

Visits: New customers can book to visit, at 10am or 3pm. One customer per pet to avoid disturbing animals.  

Email me with booking dates once you have read all the info and terms on this site. I confirm bookings by email. A 50% deposit is required to secure the booking. If you cancel 24 hours before arrival the full payment is due.  Email me for my bank details. PLEASE book your pet in the day before travel if you are going to be rushing…you may get held up here because of other customers being late or vaccination card issues or I’m dealing with something in the kennels. 

Dogs and cats: Bring vaccination records or a print out from your vets, even if you’ve sent via email as I don’t update record cards from emails. Owners must ensure dogs have up to date DHP (3 yearly vaccination) Kennel cough (annual and NOT done in the two weeks before coming) and L4 (annual). If you miss the L4 booster and have to restart the course the dog can’t come until 2 weeks after the second injection. Cats vaccinations also need to be up to date.  FPV, FHV, FCV (cat flu and enteritis).  Primary courses and restarts ( if you miss a booster)  need to be completed 2 weeks before coming.  Please don’t rely on advice about vaccinations from vets as not all are up to date on what is needed for boarding. You need a note of flea/tick/worm treatments, brand and when given.  Booking forms require the microchip number, insurance information, vet details, an emergency contact other than your own.

Bring the dogs/cats own brand of food as it avoids upset stomachs or doers not  eating. I have lots of vet bedding/blankets but you are welcome to bring your own plus toys and treats . Strong chewing toys should be brought with dogs that chew or pups. Inform me if your dog is likely to chew my beds and bring your own if this is likely. A charge will be added to replace chewed plastic beds. 

ON ARRIVAL: Button by main gate to open it. Drive to reception, I will be in there, upstairs in the cattery or in the kennels..a sign on the door will indicate where or ring my mobile.  Leave pets in car till vaccination records have been checked.

 I need a set time for dropping and pick up as we get busy and if you are going to be late or early please ring the mobile to let me know 07738059932. The latest for coming is 10.45am in the morning  or 4.45pm afternoons as it takes time to handover.   I need to lock the gates to start dog walks at 11am and 5pm. 

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