Terms and Conditions
The pet owner confirms that the vaccinations including boosters have been administered in the last 12 months and at least 2 weeks before boarding, including the kennel cough vaccination for dogs.. Relevant certificates must be produced for inspection before any animal will be accepted for boarding. Please leave dogs in vehicles until records are checked.
The pet owner accepts responsibility for using regular flea and worming treatments before arrival and if the animal is found to need flea or worming treatments these will be carried out and the owner will reimburse us for the cost.
The pet owner agrees that whilst every care and attention is given to the animal(s), they are accepted at the owners risk. Also, belongings (such as toys, blankets, beds, leads, collars, feeding bottles, bowls, carriers and cages) are also left at the owner's risk. We will use our registered vet if the animal needs treatment during its stay and the owner accepts they will reimburse us.
When a booking is made, a fixed date on which the owner will collect the pet will be agreed. If the owner wishes to collect before that date, they will remain liable to pay boarding fees up to the agreed collection date.
Any arrivals or departures out of working hours without prior arrangement will incur an out of ours charge of £20.
Please note Christmas Day to New Years Day will be 50% extra charge.
The customer accepts they will pay 50% of the booked boarding fee if they cancel in the 14 days prior to the booking and 100% of the fee if they cancel 24 hours before or do not turn up as arranged.