Terms and Conditions
The pet owner confirms that the vaccinations are up to date with all boosters administered at least 1 week before boarding. Primary vaccination courses must be completed with at least a 2 week gap before boarding. Nasal kennel cough vaccination must be administered at least 14 days before boarding. Relevant certificates must be produced for inspection before any animal will be accepted for boarding. If vaccinations are not up to date on arrival the pet will not be accepted and the customer is liable for the cost of the booking. Ask Sharon if you are unsure before arrival.
Please LEAVE dogs in vehicles until you have found a staff member and records are checked (every visit).
Please try NOT to drop/collect pets just before closing times to allow time for paper work and settling them in.
The pet owner accepts responsibility for using regular flea and worming treatments before arrival and if the animal is found to need flea or worming treatments these will be carried out with veterinary standard products and the owner will reimburse us for the cost.
The pet owner agrees that whilst every care and attention is given to the animal(s), they are accepted at the owners risk. Also, belongings (such as toys, blankets, beds, leads, collars, feeding bottles, bowls, carriers and cages) are also left at the owner's risk. We will use our registered vet if the animal needs treatment during its stay and the owner accepts they will reimburse us.
When a booking is made, a fixed date on which the owner will collect the pet will be agreed. If the owner wishes to collect before that date, they will remain liable to pay boarding fees up to the agreed collection date.
Any arrivals or departures out of working hours without prior arrangement will incur an out of ours charge of £20.
Please note Christmas Day to New Years Day will incur a 50% extra charge.
The customer accepts they will pay a non refundable deposit of 50% at least two weeks before arrival. If the customer cancels or shortens the booking 24 hours or less before the arrival date then the full original booking cost will be required. If the customer fails to provide a written cancellation of a booking 24 hours beforehand and doesnt turn up then they are liable for the full cost of the booking.